UC-010_AWS_Comprehend_contract_v2.pdf
EV-2026-0139 · Contract · linked to Customer complaint sentiment analysis
Artefact ID
EV-2026-0139
Type
Contract
Linked use case
Uploaded by
Legal
Uploaded at
2026-05-08 14:15
Size
622 KB
SHA-256
3344…ab12 (truncated for display)
Hash chain
Verified · chained to previous entry
Summary
Renewed master services agreement with AWS for Amazon Comprehend services (sentiment analysis on customer complaints). Term: 3 years from 2026-05-01. Data residency: ap-southeast-2 (Sydney).
Chain of custody
Executed by GM under delegation. Original wet-signed copy in legal vault; this is the executed scan. Hash chained at upload.
Key facts
- Vendor
- Amazon Web Services Australia Pty Ltd
- Service
- Amazon Comprehend (sentiment + entity detection)
- Term
- 3 years (2026-05-01 to 2029-04-30)
- Data residency
- ap-southeast-2 (Sydney) only — contractually enforced
- Data retention
- Not retained by AWS post-inference (verified via service config)
- Exit clause
- 30 days written notice; data deletion within 14 days of termination
- Liability cap
- 12 months service fees
- AI-specific terms
- Customer Content Addendum confirms text not used to train AWS models
- Total contract value
- AUD $14,400 over 3 years
- Signed by Council
- GM (under delegation MD-2023-04)
- Renewal trigger
- 180-day reminder fires 2028-11-02 to Procurement Lead