Family A · Serving people and business
Emergency and incident management
Preparedness, warnings, incident coordination, damage assessment and recovery. Every tier runs it. Recovery assistance draws on grants and payments.
Emergency and incident management (MG-10) is one of the twenty-one MeshGov services, in the "Serving people and business" family. Preparedness, warnings, incident coordination, damage assessment and recovery. Every tier runs it. Recovery assistance draws on grants and payments. It replaces incident management system, emergency plan documents and recovery assistance spreadsheets. AI agents carry the work end to end; a named officer takes every decision with legal effect on a person, a business or public money. It is core at federal level, core at state level, core at local level.
What it replaces
- Incident management system
- Emergency plan documents
- Recovery assistance spreadsheets
What it reacts to
- Hazard threshold crossed
- Incident reported
- Damage report lodged
- Recovery assistance claimed
The agents that carry it
Monitoring agent
Watches hazard feeds and thresholds and drafts warnings for sign-off.
Incident agent
Logs incidents, tracks resources and asset status from the assets service, and writes situation reports on the cadence set.
Recovery agent
Takes damage reports, assesses recovery assistance eligibility and prepares payments and grants for decision.
Where a person decides
No decision with legal effect on a person, a business or public money is taken by an agent alone. In Emergency and incident management, these decisions are held for a named officer, with the agent's evidence and recommendation attached.
| Decision | Who decides | Why a person |
|---|---|---|
| Declaration or evacuation order | Incident controller or minister | Legal effect on the public |
| Public warning | Authorised officer | Public safety |
| Recovery payments and grants | Delegated officer | Public money |
Records it writes
Incident log · Situation report · Warning as issued · Damage assessment · Recovery decision
Before MeshGov: the baseline this service is measured against
Incidents a year
1,120
logged across 4 hazard types
Time to first situation report
3h 40m
today, assembled by hand
Recovery payments
34 days
today, median from claim
Asset status in the room
phone
today; live from the register on MeshGov
Levels of government: core at federal level, core at state level, core at local level.
Questions buyers ask about Emergency and incident management
- What does MeshGov Emergency and incident management do?
- Preparedness, warnings, incident coordination, damage assessment and recovery. Every tier runs it. Recovery assistance draws on grants and payments. It reacts to events such as hazard threshold crossed, incident reported and damage report lodged, and writes incident log, situation report, warning as issued and damage assessment as records.
- What systems does Emergency and incident management replace?
- Incident management system, Emergency plan documents and Recovery assistance spreadsheets. Because the service runs on the MeshGov platform, the licence, integration and upgrade costs of those systems retire with them.
- What do the AI agents do in Emergency and incident management?
- The monitoring agent watches hazard feeds and thresholds and drafts warnings for sign-off. The incident agent logs incidents, tracks resources and asset status from the assets service, and writes situation reports on the cadence set. The recovery agent takes damage reports, assesses recovery assistance eligibility and prepares payments and grants for decision.
- Which decisions does a person still take?
- Agents never take a decision with legal effect on a person, a business or public money. In Emergency and incident management, a person decides declaration or evacuation order (incident controller or minister), public warning (authorised officer) and recovery payments and grants (delegated officer). The record shows who decided, why, on what evidence and under which delegation.
- Which levels of government use Emergency and incident management?
- It is core at federal level, core at state level, core at local level. MeshGov was checked against the Australian Government Architecture, the AGA Business Reference Model, the Queensland Government Enterprise Architecture and the UK Local Government Business Model, and serves government in any country.