Family A · Serving people and business
Revenue, rates and debt
Money coming in. Taxes, levies and fees at federal level; duties, payroll tax and fines at state level; rates, charges and infringements at local level. Assessment, billing, receipting, payment plans, ageing and recovery.
Revenue, rates and debt (MG-04) is one of the twenty-one MeshGov services, in the "Serving people and business" family. Money coming in. Taxes, levies and fees at federal level; duties, payroll tax and fines at state level; rates, charges and infringements at local level. Assessment, billing, receipting, payment plans, ageing and recovery. It replaces rates and revenue system, infringements system and debt collection agency workflow. AI agents carry the work end to end; a named officer takes every decision with legal effect on a person, a business or public money. It is core at federal level, core at state level, core at local level.
What it replaces
- Rates and revenue system
- Infringements system
- Debt collection agency workflow
What it reacts to
- Valuation received
- Assessment due
- Payment received
- Debt ages past 90 days
- Objection lodged
The agents that carry it
Assessment agent
Assesses and bills against the valuation or the fee schedule and the rating or pricing policy, and issues the notice.
Receipting agent
Reconciles receipts across channels, allocates part payments and issues reminders on the policy cadence.
Recovery agent
Ages debt, offers payment plans within policy, runs the recovery workflow and prepares the file for any enforcement decision.
Objection agent
Assembles the objection file with the assessment basis and evidence for the reviewing officer.
Where a person decides
No decision with legal effect on a person, a business or public money is taken by an agent alone. In Revenue, rates and debt, these decisions are held for a named officer, with the agent's evidence and recommendation attached.
| Decision | Who decides | Why a person |
|---|---|---|
| Waiver or write-off | Delegated officer | Legal effect on public money |
| Hardship above threshold | Hardship officer | Vulnerability guardrail |
| Enforcement action | Delegated officer | Legal effect on a person |
| Objection outcome | Reviewing officer | Legal effect on a person |
Records it writes
Assessment notice · Receipt and allocation record · Payment plan · Recovery file · Objection decision
Before MeshGov: the baseline this service is measured against
Assessments a year
84,000
rates, charges and fees
Debt over 90 days
$6.1M
today, 4.2% of levied revenue
Time to a payment plan
9 days
today, by phone and form
Objections open
212
today, median 47 days to decide
Levels of government: core at federal level, core at state level, core at local level.
Questions buyers ask about Revenue, rates and debt
- What does MeshGov Revenue, rates and debt do?
- Money coming in. Taxes, levies and fees at federal level; duties, payroll tax and fines at state level; rates, charges and infringements at local level. Assessment, billing, receipting, payment plans, ageing and recovery. It reacts to events such as valuation received, assessment due and payment received, and writes assessment notice, receipt and allocation record, payment plan and recovery file as records.
- What systems does Revenue, rates and debt replace?
- Rates and revenue system, Infringements system and Debt collection agency workflow. Because the service runs on the MeshGov platform, the licence, integration and upgrade costs of those systems retire with them.
- What do the AI agents do in Revenue, rates and debt?
- The assessment agent assesses and bills against the valuation or the fee schedule and the rating or pricing policy, and issues the notice. The receipting agent reconciles receipts across channels, allocates part payments and issues reminders on the policy cadence. The recovery agent ages debt, offers payment plans within policy, runs the recovery workflow and prepares the file for any enforcement decision. The objection agent assembles the objection file with the assessment basis and evidence for the reviewing officer.
- Which decisions does a person still take?
- Agents never take a decision with legal effect on a person, a business or public money. In Revenue, rates and debt, a person decides waiver or write-off (delegated officer), hardship above threshold (hardship officer), enforcement action (delegated officer) and objection outcome (reviewing officer). The record shows who decided, why, on what evidence and under which delegation.
- Which levels of government use Revenue, rates and debt?
- It is core at federal level, core at state level, core at local level. MeshGov was checked against the Australian Government Architecture, the AGA Business Reference Model, the Queensland Government Enterprise Architecture and the UK Local Government Business Model, and serves government in any country.