Family A · Serving customers
MeshFin Onboard
Customer onboarding and identity
A customer becomes a customer once: identity verified with consent against authorised sources, the know-your-customer file built from evidence rather than a checklist, eligibility tested, and the agreement signed in plain language, on any channel, in one sitting.
MeshFin Onboard (MF-01), the service for customer onboarding and identity, is one of the twenty-four MeshFin services, in the "Serving customers" family, which follows the BIAN Sales and Service business area. It covers the BIAN service domains Party Authentication, Party Lifecycle Management, Party Reference Data Directory, Customer Agreement, Customer Access Entitlement, Customer Consent and Product Matching in whole or in part. A customer becomes a customer once: identity verified with consent against authorised sources, the know-your-customer file built from evidence rather than a checklist, eligibility tested, and the agreement signed in plain language, on any channel, in one sitting. It replaces onboarding workflow tool, manual kyc checklists, e-signature add-on and re-keying between the origination system and the core. AI agents carry the work end to end; a named person takes every decision with legal or financial effect on a customer, the balance sheet or a regulatory obligation. It is core for a universal and retail bank, core for a mutual and community bank, core for a non-bank lender and fintech.
BIAN service domains this service covers
In the BIAN Sales and Service business area of the Service Landscape 14.0, in whole or in part. Lay this over your own BIAN map to see what MeshFin Onboard covers and what stays. BIAN has not reviewed or endorsed MeshFin.
- Party Authentication
- Party Lifecycle Management
- Party Reference Data Directory
- Customer Agreement
- Customer Access Entitlement
- Customer Consent
- Product Matching
What it replaces
- Onboarding workflow tool
- Manual KYC checklists
- E-signature add-on
- Re-keying between the origination system and the core
What it reacts to
- Application started on any channel
- Identity document or data received
- Beneficial-owner or signatory change
- Periodic review falls due
- Screening service raises a risk rating
The agents that carry it
Identity agent
Verifies identity from documents and authorised data sources with the customer's consent, assembles the KYC file with every source cited, and asks for nothing the institution already holds.
Eligibility agent
Tests the product request against the eligibility rules, the target market determination and the customer's existing agreements, and explains any product it cannot offer.
Agreement agent
Prepares the agreement, disclosures and terms in plain language, records consent and signature, and opens the account or facility through the owning service.
Where a person decides
No decision with legal or financial effect on a customer, the balance sheet or a regulatory obligation is taken by an agent alone. In MeshFin Onboard, these decisions are held for a named person, with the agent's evidence and recommendation attached.
| Decision | Who decides | Why a person |
|---|---|---|
| Approval of a customer the screening service rates higher risk | AML/CTF compliance officer | The law places the decision on a named person |
| Refusal to onboard | Delegated officer | Legal effect on a person; reasons must be defensible |
Records it writes
Identity verification record with sources · KYC file · Customer agreement with disclosures · Consent record
Before MeshFin: the baseline this service is measured against
Illustrative figures for a mid-sized institution on the systems the service replaces. Sample data, not a customer's. A live service reports what its agents are doing instead.
Time to open
4 days
median today, paper and re-keying
Applications abandoned
29%
today, most at the document step
KYC files complete at review
71%
today; the rest remediated by hand
Systems touched
6
per onboarding today
Institutions: core for a universal and retail bank, core for a mutual and community bank, core for a non-bank lender and fintech. Universal and retail bank ● · Mutual and community bank ● · Non-bank lender and fintech ●.
Questions banks ask about MeshFin Onboard
- What does MeshFin Onboard do?
- MeshFin Onboard is the MeshFin service for customer onboarding and identity. A customer becomes a customer once: identity verified with consent against authorised sources, the know-your-customer file built from evidence rather than a checklist, eligibility tested, and the agreement signed in plain language, on any channel, in one sitting. It reacts to events such as application started on any channel, identity document or data received and beneficial-owner or signatory change, and writes identity verification record with sources, kyc file, customer agreement with disclosures and consent record as records.
- Which BIAN service domains does MeshFin Onboard cover?
- Party Authentication, Party Lifecycle Management, Party Reference Data Directory, Customer Agreement, Customer Access Entitlement, Customer Consent and Product Matching, in the BIAN Sales and Service business area, in whole or in part. The mapping is to the published BIAN Service Landscape; BIAN has not reviewed or endorsed MeshFin.
- What systems does MeshFin Onboard replace?
- Onboarding workflow tool, Manual KYC checklists, E-signature add-on and Re-keying between the origination system and the core. Because the service runs on the MeshFin platform, the licence, integration and upgrade costs of those systems retire with them.
- What do the AI agents do in customer onboarding and identity?
- The identity agent verifies identity from documents and authorised data sources with the customer's consent, assembles the KYC file with every source cited, and asks for nothing the institution already holds. The eligibility agent tests the product request against the eligibility rules, the target market determination and the customer's existing agreements, and explains any product it cannot offer. The agreement agent prepares the agreement, disclosures and terms in plain language, records consent and signature, and opens the account or facility through the owning service.
- Which decisions does a person still take?
- Agents never take a decision with legal or financial effect on a customer, the balance sheet or a regulatory obligation. In MeshFin Onboard, a person decides approval of a customer the screening service rates higher risk (aml/ctf compliance officer) and refusal to onboard (delegated officer). The record shows who decided, why, on what evidence and under which delegation.