Family B · Running products and operations
MeshFin Collect
Collections and recoveries
Early, respectful contact with the options; arrangements set and monitored within policy; every statutory notice prepared in the right form at the right time and held for approval; and no enforcement step without a person deciding it.
MeshFin Collect (MF-12), the service for collections and recoveries, is one of the twenty-four MeshFin services, in the "Running products and operations" family, which follows the BIAN Operations and Execution business area. It covers the BIAN service domains Collections, Delinquent Account Handling, Customer Behavior Insights and Collateral Asset Administration in whole or in part. Early, respectful contact with the options; arrangements set and monitored within policy; every statutory notice prepared in the right form at the right time and held for approval; and no enforcement step without a person deciding it. It replaces collections system, dialler lists, recovery agency spreadsheets and default notices by hand. AI agents carry the work end to end; a named person takes every decision with legal or financial effect on a customer, the balance sheet or a regulatory obligation. It is core for a universal and retail bank, core for a mutual and community bank, core for a non-bank lender and fintech.
BIAN service domains this service covers
In the BIAN Operations and Execution business area of the Service Landscape 14.0, in whole or in part. Lay this over your own BIAN map to see what MeshFin Collect covers and what stays. BIAN has not reviewed or endorsed MeshFin.
- Collections
- Delinquent Account Handling
- Customer Behavior Insights
- Collateral Asset Administration
What it replaces
- Collections system
- Dialler lists
- Recovery agency spreadsheets
- Default notices by hand
What it reacts to
- Payment missed
- Arrangement broken
- Hardship case closed
- Default threshold reached
- Statutory notice period expires
- Security realised
The agents that carry it
Early contact agent
Contacts the customer on their preferred channel at the right time with the options, and records the outcome; it stands down whenever Assist opens a case.
Arrangement agent
Sets up a payment arrangement within policy, monitors it and tells the customer before it breaks.
Notice agent
Prepares every statutory notice with the right form, content and timing, and holds it for approval with proof of service ready.
Recovery agent
Prepares the referral or enforcement pack and tracks the agent or the solicitor against the mandate.
Where a person decides
No decision with legal or financial effect on a customer, the balance sheet or a regulatory obligation is taken by an agent alone. In MeshFin Collect, these decisions are held for a named person, with the agent's evidence and recommendation attached.
| Decision | Who decides | Why a person |
|---|---|---|
| Issue of a default notice | Delegated officer | Legal effect |
| Listing a default with a credit reporting body | Delegated officer | Legal effect on a person, hard to reverse |
| Enforcement, sale of security or write-off | Delegated officer | Irreversible |
Records it writes
Contact record · Arrangement · Notice with proof of service · Enforcement file
Before MeshFin: the baseline this service is measured against
Illustrative figures for a mid-sized institution on the systems the service replaces. Sample data, not a customer's. A live service reports what its agents are doing instead.
Accounts in arrears
31,000
at any time
Contact while a hardship case is open
happens
today, because two systems do not talk
Notices issued in error
found by complaint
today
Cure rate at 30 days
47%
today
Institutions: core for a universal and retail bank, core for a mutual and community bank, core for a non-bank lender and fintech. Universal and retail bank ● · Mutual and community bank ● · Non-bank lender and fintech ●.
Questions banks ask about MeshFin Collect
- What does MeshFin Collect do?
- MeshFin Collect is the MeshFin service for collections and recoveries. Early, respectful contact with the options; arrangements set and monitored within policy; every statutory notice prepared in the right form at the right time and held for approval; and no enforcement step without a person deciding it. It reacts to events such as payment missed, arrangement broken and hardship case closed, and writes contact record, arrangement, notice with proof of service and enforcement file as records.
- Which BIAN service domains does MeshFin Collect cover?
- Collections, Delinquent Account Handling, Customer Behavior Insights and Collateral Asset Administration, in the BIAN Operations and Execution business area, in whole or in part. The mapping is to the published BIAN Service Landscape; BIAN has not reviewed or endorsed MeshFin.
- What systems does MeshFin Collect replace?
- Collections system, Dialler lists, Recovery agency spreadsheets and Default notices by hand. Because the service runs on the MeshFin platform, the licence, integration and upgrade costs of those systems retire with them.
- What do the AI agents do in collections and recoveries?
- The early contact agent contacts the customer on their preferred channel at the right time with the options, and records the outcome; it stands down whenever Assist opens a case. The arrangement agent sets up a payment arrangement within policy, monitors it and tells the customer before it breaks. The notice agent prepares every statutory notice with the right form, content and timing, and holds it for approval with proof of service ready. The recovery agent prepares the referral or enforcement pack and tracks the agent or the solicitor against the mandate.
- Which decisions does a person still take?
- Agents never take a decision with legal or financial effect on a customer, the balance sheet or a regulatory obligation. In MeshFin Collect, a person decides issue of a default notice (delegated officer), listing a default with a credit reporting body (delegated officer) and enforcement, sale of security or write-off (delegated officer). The record shows who decided, why, on what evidence and under which delegation.